Our Policies

Welcome to The Outdoor Appliance Store. We are excited about providing you the most enjoyable shopping experience possible, but first you should read the following terms and conditions. The Outdoor Appliance Store provides their services to you subject to the following conditions. If you visit or shop within this website, you agree to accept these conditions. Please read them carefully.

LEGAL STATEMENT

All content included on this site, such as text, graphics, photographs, logos, button icons, images, audio clips and software (“Content”), is the property of The Outdoor Appliance Store Inc. (OAS) and protected by U.S. and international intellectual property laws. The compilation and layout of the Content is the exclusive property of OAS and is protected by U.S. and international intellectual property laws. The Content may solely be used as a shopping resource. Any other use of the Content, including but not limited to reproduction, modification, distribution, transmission, display or performance, is strictly prohibited. Derivative works and other unauthorized copying or use of stills, audio, and video footage, including the re-transmittal of downloaded programs, graphics, and other materials, are expressly prohibited.

DISCLAIMER

This site is provided by OAS on an “AS IS” basis. OAS makes no representations or warranties of any kind, express or implied, as to the operation of this site. To the full extent permissible by applicable law, OAS disclaims all warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. OAS will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, incidental punitive and consequential damages.

Items listed on our site are not guaranteed to be in stock. Please feel free to call us to verify the availability of an item you are interested in. OAS does not warrant the accuracy or completeness of prices, items, descriptions, colors, graphics, links or other items contained on this site. We reserve the right to refuse to honor internet pricing that is in error.

ELECTRONIC COMMUNICATIONS

When you visit OAS or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e- mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

APPLICABLE LAW

By visiting The Outdoor Appliance Store, you agree that the laws of the state of Florida, USA will prevail without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and OAS or its associates.

DISPUTES

Any dispute relating in any way to your visit to TheOutdoorAppianceStore.com or to products you purchase through OAS shall be submitted to confidential arbitration in the state of Florida,USA, except that, to the extent you have in any manner violated or threatened to violate OAS’s intellectual property rights, OAS may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

RISK OF LOSS

All items purchased from OAS are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS AND PRICING

OAS will make available discount vouchers which can be utilized by the customer. If the vouchers are not utilized at the time of check out (Accepting the terms and conditions) the voucher offer is null and void.

OAS attempt to be as accurate as possible in the description of its products and services. However, OAS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by OAS itself is not as described, your sole remedy is to return it in unused condition.

OAS reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered from our site before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, OAS will not refund the difference to the customer.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to OAS. We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

SHIPPING AND DELIVERY

We want your experience at OAS to be outstanding. In doing so, you need to read the shipping and delivery process we use. We offer free shipping to the Continental Untied States on all orders over $275.00. Orders under $274.00 are a flat rate of $9.00 for the Continental United States. Additional rates will apply to Alaska, Hawaii,Puerto Rico, and international orders.

All in-stock orders will probably take about 7-14 business days to reach you. Any custom orders will take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska and Hawaii. Shipments to Alaska and Hawaii are not eligible for free shipping, and the customer is responsible for all duties and tariffs on shipments to those states.

We reserve the right to choose which carrier will deliver your shipment. We do not, however, control the shipping companies. Once a shipment is in the hands of the delivery company, we cannot change shipping addresses or guarantee a delivery day or time, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature. OAS cannot be held responsible for damages that may occur during delivery.

We also offer White Glove Service on delivery of some products. This shipping option allows you to pay for custom delivery service if available in your area. Additional charges will apply; therefore, you will need to contact us to discuss this option.

If an item is shipped and returned noted as undeliverable as any reason caused by the customer, the customer will be responsible for the shipping cost both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company can not schedule a timely delivery, this will be considered a return, and the order will be subject to our regular return policies.

All shipments to Alaska, Hawaii, Puerto Rico, and other international orders are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).

We do not ship items directly to Canada, however we will ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to the final destination. Please call (844) 305-0125 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.

Fully inspect your shipment before signing for and accepting delivery. You must note any packing damage and damage to the item(s) on the delivery form and call us within 24 hours to report the damage, so that we can make arrangements for a return/replacement (at no cost to you). If you receive a pallet with multiple boxes, ensure all the boxes are on the pallet. Do not install or use the item(s). Damaged returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards. OAS is not responsible for any damage not noted and not reported within 24 hours of the scheduled delivery.

RETURNS & EXCHANGES

Please be assured that all appliances come with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won’t need to be returned. We will be glad to assist you with any warranty concerns. Your purchase is backed by our 30-day return guarantee. To return an order, call us at 239-221- 7759. Returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards. Returns are subject to a 10% restocking fee and a return shipping fee. Please remember that incurred shipping and handling expenses are non-refundable. All sales are final on closeout and clearance items.

If you require an exchange, you may either purchase the new item in which case the new item will be shipped ASAP. Once the return item is received in an unused condition pursuit to our return policy a refund will be issued.

Sales Tax

We must collect sales tax from our Florida Customers. If you are located outside the state of Florida we may help you determine what tax is incurred and how best to remit to your local Department of Revenue.

Kentucky residents have a special sales tax reporting requirement and may be required to disclose this information on the individual tax return. Please contact us so that we may assist you through this process.